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         3DFAMILY was founded in 1996; it concentrates on the research of 3D integration program which combines 3D laser scanning and reverse-engineering dedicated surface software.   3DFAMILY has developed various types of 3D laser scanning systems and 3D surface editing software and the company mainly engages in research of optical, mechanical and electronic integration technology. 3DFAMILY has established three R & D centers in Nanjing, Shenzhen, Taiwan, introduced hand & automatic optical imaging instruments & precision instrument with a variety of stroke, is a company collects of evidence, research, production, sales in one of the all-round development. 3DFAMILY listed company in Taiwan in 2012, has become the first in the industry in Taiwan listed companies emerging imaging detection.

          With the continuous development of the group, in order to meet the actual needs of the market and customers, 3DFAMILY took the lead in put out 3DFAMILY five-star service system in the industry in 2012, with sincerity, patience, caring, concentration, no-worry and professional service, to provide customers with the most convenient and thoughtful service.

         Five-star service system is a technical support and after-sales service team of 150 engineers. It has set up technical services headquarters in Nanjing and technical service branches in Kunshan and Shenzhen. Each technical service engineer has passed the professional technical assessment, with uniform overalls, professional technical services toolkit and a full range of service tools, regular five-star service vehicles, create a professional, standardized, rapid-oriented five-star service team.

         Through Chinese instrument supermarket network platform, 35 service centers and 500 Exhibition Centers, 3DFAMILY five-star service combines with professional ERP systems management software which can provide customers with machine reconstruction, reverse engineering and testing, contract services, equipment leasing, software upgrades, parts supply, improve measurement capability, calibration services, hardware updates, laser scanning, testing services, solutions consulting and other professional and technical services the first time. Currently, 3DFAMILY five-star service has reached service agreement with a number of well-known domestic enterprises and colleges and universities to provide them long-term high quality five-star technical services.

         Service Concept: to establish star professional services model, to be the industry pioneer in professional services

         Service Mission: to care for customers with five-star smile, to serve customers with five-star professional standards

         Service Standards: to take customer satisfaction as the test standard

         Service Promise: the star selection, the heart of service

Introduction of five-star service
    With the continuous development of the group, in order to meet the actual needs of the market and customers, market-oriented, customer-centric, with the concept that service is the main product, 3DFAMILY took the lead in put out 3DFAMILY five-star service system in the industry in 2012. With sincerity, patience, caring, concentration, hassle-free professional service, the five-star service system provides customers with the most convenient and thoughtful services of instrument calibration, equipment maintenance, software teaching and training, software debugging, new product testing and solutions and so on.
 Five-star service system is a technical support and after-sales service team of 150 engineers. It has set up technical services headquarters in Nanjing and set up technical service centers in Nanjing, Shenzhen, Kunshan, Shanghai, Tianjin, Chengdu and other 35 cities. Each technical service engineer has passed the professional technical assessment, with uniform dress, toolbox, and professional tools; equipped with five-star service vehicles, certificates, create a professional, standardized, rapid-oriented five-star service team.
Through Chinese instrument supermarket network platform and 35 service centers, 3DFAMILY five-star service combines with professional ERP systems management software which can provide customers with machine reconstruction, reverse engineering and testing, contract services, equipment leasing, software upgrades, parts supply, improve measurement capability, calibration services, hardware updates, laser scanning, testing services, solutions consulting and other professional and technical services the first time. Currently, 3DFAMILY five-star service has reached service agreement with a number of well-known domestic enterprises and colleges and universities to provide them long-term high quality five-star technical services.


Introduction of five-star team
3DFAMILY five-star service system is a professional team which has nearly 150 engineers of technical support and after-sales in our country. Each technical service engineer needs to pass strict technical assessment after professional training. After assessment, issuing appropriate level of qualification certificates (proof of duty), to ensure the quality of service for each technician. 3DFAMILY star service team has standardized service processes, professional standards of service and unified service assembly; also it is the currently domestic first team of the most professional, standardized service team.


Five-star service cooperative enterprises
3DFAMILY five-star service has reached long-term cooperation agreements with a number of enterprises and universities to provide professional, standardized, high-quality five-star service for them, and the service has related to industries such as automotive, electronics, hardware, mobile phones, mold, household appliances, machinery, universities.




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